HandoffPingFree launch

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Start using HandoffPing in Jira

Create an issue reminder in a minute, let it follow the current assignee, and manage every schedule without leaving Jira.

Install and open HandoffPing

  1. A Jira site administrator installs HandoffPing from the Atlassian Marketplace and approves the requested permissions.
  2. Open a Jira issue, then find HandoffPing in the issue's Apps section and open its panel.
  3. Use Apps → HandoffPing for your reminders across issues.

If the panel is unavailable, refresh the issue and confirm that HandoffPing is installed on the Jira site. Project availability is checked when a reminder is created; it does not hide the panel.

Create a one-time or daily reminder

  1. In the HandoffPing issue panel, select Create a reminder.
  2. Enter a short reminder message, then choose the local date and time. The displayed time zone is used for the schedule.
  3. Set Repeat to Once for one notification, or Daily until Done for a daily schedule.
  4. Choose at least one recipient, then select Create reminder.

A daily reminder checks the issue before each occurrence. When Jira reports the issue in a Done status category, HandoffPing stops the schedule instead of sending another notification.

Choose who receives it

  • Me selects the reminder creator.
  • Current assignee is resolved when each notification is sent, not when the reminder is created. If the issue changes hands, the reminder follows the new assignee.
  • Specific people lets you add eligible Jira users. You can combine recipient types, up to ten selectors.

A recipient must still be available and allowed to view the issue at delivery time. An unassigned issue cannot resolve a current-assignee recipient.

View, edit, cancel, or recover a reminder

Reminders across issues

Open Apps → HandoffPing. Created by me shows schedules you own; For me shows reminders addressed to you. Each card includes its issue, next time, recipients, recurrence, and latest delivery state.

Edit or cancel

Open the original issue and use Edit to change an active reminder. Creators can cancel future occurrences from the issue panel or from Created by me. Confirm cancellation when prompted; a notification already being dispatched may still complete.

Recover delivery

A creator may see Retry after a definite failure. Correct the issue, recipient, or permission problem first, then retry. If the state is uncertain, Send again requires confirmation because Jira may already have accepted the first notification and a second send could create a duplicate.

Admin settings

Jira administrators can open Jira settings → Apps → HandoffPing to:

  • allow reminders in all projects or only listed project keys;
  • pause and resume new reminder delivery;
  • review active-reminder usage and limits;
  • filter the reminder audit by lifecycle, latest attempt state, project, and due date;
  • cancel an active schedule when necessary.

Saving an empty project allowlist disables reminders for every project. Pausing delivery does not recall a notification already in progress.

Delivery timing and status

The scheduled time is a target, not a real-time guarantee. HandoffPing processes due reminders asynchronously, so Jira may queue a notification a few minutes after its scheduled time.

Queued by Jira means Jira accepted the notification request. It does not confirm that an email reached every inbox. Jira notification preferences, account settings, mail delivery, and filtering can affect when or whether email appears.

Troubleshooting and support

The panel is unavailable or creation fails

If the panel is missing, refresh the issue and confirm the app is installed. If the panel loads but Jira rejects a new reminder, ask an administrator to check project availability and site capacity. If a created reminder is not being delivered, ask them to check whether delivery is paused.

A recipient did not get a notification

Check the reminder's latest delivery state, the assignee at the scheduled time, the recipient's issue access, and their Jira notification settings. If Jira queued the notification, also check mail filtering.

A reminder failed or delivery is uncertain

Resolve any visible issue, recipient, or permission problem before using Retry. Use Send again only if you accept the displayed risk of a duplicate notification.

Still stuck? Read the support guide or email mike@zhavzharov.space. Include the Jira site URL, issue key, approximate time and time zone, and visible status—but do not send passwords, API tokens, or full reminder text.

Privacy and terms

Review what HandoffPing stores and how deletion works in the Privacy Policy. Use is also subject to the Terms of Service.